Informativa sulle spedizioni

Shipping Policy – Lumos Clock

Last updated: 21-11-2025

Thank you for shopping at Lumos Clock. We take great care in producing and shipping our handcrafted word clocks. Below you can find all details regarding our shipping process.

Processing Time

All clocks are made to order.
We ship your order within 8 working days after receiving the payment.

During peak periods (holidays or promotions), production times may vary slightly. If this happens, we will notify you directly.

Shipping Time

Once your order has been shipped, you will receive a tracking number via email.

Estimated delivery times:

Netherlands & Belgium: 1–3 business days
Europe: 3–7 business days
United Kingdom: 4–9 business days
United States & Canada: 5–12 business days
Rest of the world: 7–14 business days

Delivery times are estimates and may vary depending on the carrier.

Shipping Costs

Shipping costs are automatically calculated during checkout based on your location and order details.

Customs, Duties & Taxes (Outside EU)

International customers outside the EU may be subject to customs fees, import duties or taxes.
These charges are not included in our prices and must be paid by the recipient.

Order Tracking

As soon as your order is shipped, you will receive a confirmation email including your tracking link.
Please allow up to 24 hours for tracking updates to appear.

Wrong Address or Delivery Issues

Please ensure your shipping address is correct.
If an order is returned to us due to an incorrect address or failed delivery attempts, we can re-send it, but the customer will be responsible for the additional shipping cost.