Shipping
Shipping is free within the European Union. Outside the EU, shipping is not free: the cost is calculated and shown at checkout before you pay. Import duties, taxes and customs fees in the destination country (for example the United Kingdom) are not included and are paid by the recipient.
Every clock is shipped tracked, in packaging made for it. You receive the tracking code by email the moment your order leaves the workshop.
Delivery times
Each clock is built to order rather than pulled off a shelf. Production takes 8 working days. After that, tracked delivery usually takes 1–3 working days to the Netherlands and Belgium, 3–7 working days elsewhere in Europe and 4–9 working days to the United Kingdom.
Returns
You have 30 days from delivery to return the clock for a full refund, no questions asked.
- Condition: unused, in the complete original packaging: both the inner box and the outer shipping box.
- Return postage: paid by you. We recommend a tracked service.
- Personalised clocks: engraved pieces are made to order and are excluded from the return policy.
How to start a return
- Email us at info@lumosclock.com with your order number.
- We confirm the return address and answer any questions before you send anything back.
- Send it back in its original packaging, inner and outer box. The refund follows within a few days of arrival.
Two-year warranty
Every LumosClock carries a two-year warranty, valid across Europe and the United Kingdom. After-care comes directly from the workshop in the Netherlands, not through a service desk.
- What it covers: technical defects: the LEDs, the controller, the power adapter.
- What it does not: damage caused by improper use or accidents.
- How to claim: email your order number with a short description or a photo. We repair or replace.
Your statutory rights under EU consumer law are unaffected by this warranty.
Who you are buying from
LumosClock is an independent workshop in the Netherlands, registered under KVK 73452742. Every clock is built to order and tested for several hours before it ships. When you write with a question, you get an answer straight from the workshop, not a call centre.